Frequently Asked Questions

1. What types of products does Ski Flake offer?

Ski Flake specializes in racing ski suits, mainly second-hand items and clearance stock. We also offer a selection of new products, with or without tags.

Our aim is to make competitive ski equipment accessible to as many people as possible, with a wide range of products at attractive prices, while prioritizing quality and transparency about their condition.

2. How are products classified by condition?

To help you choose your racing ski suit with confidence, we classify our products into four categories:

• New with tags: never worn, with its original label.
• New without tags: worn no more than twice and in near-new condition.
• Very good condition: worn up to seven times, possibly showing very slight, barely visible signs of use.
• Pre-owned: previously used and may show rubbing marks, tiny tears or slight fabric pilling.

Each product's condition category is stated on its product page so you can buy with full transparency.

3. Are the products shown on the website in stock?

Yes, all products offered for sale in our online store are normally in stock. This allows us to prepare and dispatch orders quickly.

In the exceptional event of an item being out of stock, we will contact you as soon as possible to offer a suitable solution.

4. Can I order a product that is not listed on the website?

Yes. If you are looking for a racing ski suit, brand, model or size not shown in our catalogue, we can search for it through our partners.

The average sourcing time is usually a few days, subject to availability. To make a request, visit our Contact page or email us at contact@ski-flake.com.

5. How long does order dispatch take?

We prepare orders as soon as they arrive and do our best to dispatch them on the same day, depending on availability.

The maximum preparation and dispatch time is 72 business hours after payment confirmation. Delivery time then depends on the carrier and destination.

6. How do I place an order with Ski Flake?

Ordering your competitive ski equipment from our online store is quick and easy:

1. Select your chosen product and size, if several sizes are available.
2. Add the product to your cart.
3. Create your customer account and enter your shipping details.
4. Choose your delivery and payment methods.
5. Confirm your order.

Once payment is confirmed, your order is registered and handled by our team.

7. Do racing ski suits come with a warranty?

Our textile products do not come with a specific commercial warranty. However, applicable statutory warranties, including the legal guarantee of conformity and protection against hidden defects, remain in force under current legislation.

8. Where can I find my invoice after a purchase?

Your invoice is available directly from your customer account on our online store.

Log into your account and go to My Account > Order History to view your purchases and download the corresponding invoices.

9. What should I do if my size or the product I want is unavailable?

Some racing ski suit models are available only in limited quantities, particularly clearance and second-hand items.

If your size or desired model is unavailable, email contact@ski-flake.com, specifying the product reference and required size.

We will search among our partners. We can usually provide an initial response within a few hours.

10. Which countries does Ski Flake deliver to?

We ship to mainland France, Corsica, Monaco, European countries, the United States and Canada.

Shipping costs and delivery times vary according to the destination and selected carrier.

International shipments may be subject to customs duties, import taxes or additional fees under the rules of the destination country. These costs are entirely the customer's responsibility.

11. Can I pay for an order by bank transfer?

Yes, payment by bank transfer is available on request. To use this method, please contact us directly via WhatsApp or email for payment instructions.

When making the transfer, please include your name and the ordered product reference in the payment reference so we can identify your payment.

Your order will be dispatched once payment has been received. If payment is not received, the order may be cancelled.

12. Is payment by bank card secure?

Yes, payments on Ski Flake are secure. Data transfers are protected by an encrypted HTTPS/TLS connection, and transactions may benefit from 3D Secure authentication.

Payments are processed by our partner Revolut. Ski Flake never has access to your complete bank card details.

13. How can I view my order history and status?

To track your purchases, log into your customer account using your email address and password.

Under My Account > Order History, you can find previous orders, check their status and view related information.

14. How can I track my order's delivery?

As soon as your parcel is handed over to the carrier, you will receive an email containing the information needed to track your delivery.

You can then follow your parcel until delivery, depending on the tracking services offered by the carrier.

15. Can I change or cancel my order?

If you wish to change or cancel an order, please contact us as soon as possible at contact@ski-flake.com.

We will do our best to process your request before the parcel is dispatched. Once shipped, the applicable return and withdrawal conditions apply.

16. What if the condition of the product received does not match its description?

Second-hand items sold by Ski Flake are classified by condition to clearly inform you of their level of wear before purchase.

Each product page states its condition category and may highlight significant signs of use.

Signs of wear consistent with the stated category should be distinguished from unreported defects or discrepancies.

If you notice a significant difference between the product's actual condition and its description on receipt, email contact@ski-flake.com with photographs and an explanation of the issue.

We will review your request and offer an appropriate solution in accordance with applicable statutory warranties.

17. Which carriers deliver orders?

For deliveries in France, we work with the following carriers, among others:

• La Poste
• Mondial Relay
• Relais Colis
• Chrono Shop2Shop
• Chronopost

Available delivery methods may vary depending on your address, parcel dimensions and services available at the time of ordering.

18. What happens if I am not home when my parcel arrives?

If you are absent when the courier arrives, the carrier may leave a delivery notice, make your parcel available at a collection point, or contact you to arrange a new delivery.

Procedures depend on the selected carrier. We recommend checking your parcel tracking information regularly.

19. Do I have to pay return shipping costs?

For a return initiated by you, particularly when exercising your right of withdrawal, the direct return shipping costs are your responsibility, in accordance with our Terms and Conditions of Sale.

However, when a return is due to a lack of conformity covered by a statutory warranty, the associated costs are covered as required by law.

20. Where can I read the Terms and Conditions of Sale?

Our Terms and Conditions of Sale are available at any time on our online store and are also shown before you finalize your order.

You can read them here: Ski Flake Terms and Conditions of Sale.

21. How can I contact Ski Flake customer service?

Our team is available for any questions about racing ski suits, available sizes, orders or deliveries.

You can contact us using the following details:

• Email: contact@ski-flake.com
• WhatsApp: +33 6 52 75 05 86

We will get back to you as soon as possible to help with your purchase.