Confidentiality

This Privacy Policy explains how SKI FLAKE collects and uses your personal data when you browse our website, create an account, place an order or contact us, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act ("Informatique et Libertés").

Data Controller:

Data Controller: FLAKE – SKI FLAKE brand
SIRET: 834 325 458 00026

1 Rue Raoul Audibert
06450 Saint-Martin-Vésubie, France
Email: contact@ski-flake.com

Data Collected:

• Identity and contact details: first name, last name, email address, telephone number.
• Shipping and billing: postal addresses.
• Orders: products purchased, amounts, order history, exchanges and returns.
• Payment: transaction status only. Banking details are processed directly by our payment service providers: SKI FLAKE never has access to them.
• Communications: messages sent through the contact form, email, live chat or WhatsApp.
• Browsing data: IP address, browser type, pages visited, cookies.

Purposes and Legal Bases:

Data Recipients:

Your data is intended for SKI FLAKE. It is never sold. It may be shared, strictly to the extent necessary, with:

• our payment service providers (banks, PayPal, Klarna, Apple Pay, Google Pay);
• our shipping carriers (La Poste, Mondial Relay);
• our hosting provider and technical service providers (maintenance, email delivery, newsletters);
• administrative or judicial authorities, when legally required.

Some service providers (such as PayPal or WhatsApp) may process data outside the European Union. These transfers are protected by appropriate safeguards (adequacy decisions or standard contractual clauses approved by the European Commission).

Data Retention Periods:

• Customer data: throughout the business relationship, then for 3 years from the last purchase for marketing purposes.
• Invoices and accounting records: 10 years (legal obligation).
• Prospects and newsletter subscribers: 3 years from the last contact, or until unsubscribing.
• Cookies: maximum of 13 months; your consent preferences are stored for 6 months.

Your Rights:

You have the following rights regarding your personal data:

• the right of access, rectification and erasure;
• the right to restrict processing and the right to object;
• the right to data portability;
• the right to withdraw your consent at any time (an unsubscribe link is included in every newsletter);
• the right to establish instructions concerning the handling of your personal data after your death.

To exercise these rights, please contact us at contact@ski-flake.com or at the postal address provided above. We will respond within one month.

If you believe your rights have not been respected, you may lodge a complaint with the French Data Protection Authority (CNIL): www.cnil.fr.

Cookies:

During your first visit, a cookie banner allows you to accept or reject non-essential cookies. Strictly necessary cookies (shopping cart, login, security) do not require your consent. Analytics cookies are only placed with your consent. You can change your preferences at any time using the "Cookies" link at the bottom of the page or through your browser settings.

Security:

SKI FLAKE implements appropriate technical and organisational measures to protect your data: encrypted connections (HTTPS/SSL), secure payments using 3D Secure, and access restricted to authorised personnel only.

Changes to This Policy:

This Privacy Policy may be updated at any time, particularly to reflect changes in legislation. The last update date is displayed at the top of this page.