Terms and Conditions of Sale

Seller:

Trading name: FLAKE – SKI FLAKE brand
Nice Trade and Companies Register (RCS) – SIRET: 834 325 458 00026
EU VAT number: FR26834325458

1 Rue Raoul Audibert
06450 Saint-Martin-Vésubie, France
Email: contact@ski-flake.com
WhatsApp: +33 6 52 75 05 86

FLAKE publishes and operates the e-commerce website www.combinaison-ski-competition.com. Any order placed on this website implies full and unconditional acceptance of these General Terms and Conditions of Sale.

1. General Provisions:

By confirming an order, the customer acknowledges having read and accepted these General Terms and Conditions of Sale without reservation.

FLAKE reserves the right to amend these terms at any time. The terms applicable are those in force on the date the order is placed.

2. Commercial Offer:

Our offers are available in the following countries and regions: mainland France, Corsica, Monaco, Europe, USA and Canada, with possible variations in shipping costs, taxes, customs duties and delivery times, in accordance with applicable regulations.

Any confirmed order constitutes irrevocable acceptance of the General Terms and Conditions of Sale displayed on the website.

3. Ordering Procedures:

3.1 Online Orders

The ordering process is as follows:

• Product selection → add to cart → confirmation.
• Customer reviews the shopping cart.
• Acceptance of the General Terms and Conditions of Sale.
• Secure payment.

The order becomes final once payment has been confirmed. The customer then receives immediate confirmation.

3.2 Orders by Phone or Email

If the customer has any questions about a product (e.g. sizing), they may contact us via live chat, email or WhatsApp. With FLAKE's agreement, payment may be made by bank transfer without using the online payment platform.

4. Prices:

Prices displayed on the website are inclusive of all taxes (VAT included), excluding shipping costs.

5. Products and Availability:

5.1 Product Characteristics

FLAKE specialises in selling second-hand, pre-owned, clearance and new products. Each item is unique and accurately described on its product page.

Products are classified into five categories:

• New with tags: never worn.
• New without tags: worn no more than twice.
• Pre-owned – Very good condition: worn no more than seven times, with very minor, barely visible signs of wear.
• Pre-owned: may show signs of use (abrasion, small tears, fabric peeling).
• Top budget: showing significant signs of wear.

5.2 Stock and Unavailability

Our stock levels are updated regularly. However, if a product becomes unavailable (due to a stock error or simultaneous orders), the customer will be contacted and offered the following options:

• an equivalent product,
• an extended delivery time,
• or a full refund of the order.

5.3 Non-contractual Photographs

Product photographs are provided for illustrative purposes only. Differences may exist between models (for example, the presence of one or two zippers).

5.4 Warranty and After-sales Service

Products sold are not covered by any contractual warranty.

6. Payment and Security:

All payments are secured using the SSL protocol and strong authentication systems such as 3D Secure.

Payment methods available depending on your country and order:

• Credit or debit card: CB, Visa, Mastercard
• PayPal
• Klarna: deferred or instalment payments, subject to eligibility
• Apple Pay
• Google Pay
• Bank transfer, upon prior request

Available payment methods may vary depending on the country, order amount and services available at checkout.

FLAKE does not store any banking information. The customer guarantees that they have the necessary authorisation to use their chosen payment method.

7. Right of Withdrawal:

In accordance with the law, the customer has 14 days from receipt of the order to exercise their right of withdrawal, without providing any reason or incurring any penalty.

Conditions:

• Return shipping costs are borne by the customer.
• Only products that are new with tags, in perfect condition and in their original packaging may be returned.
• The customer must include a copy of the invoice and provide proof of return shipment (registered parcel with insurance covering the product's value).

Any return without a prior return authorisation number will be refused. Refunds will be issued within 8 working days following receipt and inspection of the returned product.

8. Delivery:

8.1 Shipping Arrangements

Orders are processed within 12 business hours following payment confirmation. Deliveries are handled by La Poste and Mondial Relay (Chronopost / Chrono Shop2Shop coming soon).

8.2 Delivery Times

The estimated delivery time is 1 to 4 working days. These timeframes are indicative: FLAKE cannot be held responsible for delays attributable to shipping carriers.

8.3 Absence at the Time of Delivery

If the recipient is absent, a delivery notice will be left and the parcel deposited at the nearest post office or the designated collection point.

9. Taxes and Customs Duties:

• Orders shipped within the European Union are subject to the applicable French VAT.
• Orders shipped outside the EU may be subject to customs duties or import taxes, which are the sole responsibility of the customer.

10. Product Exchanges:

In the event of a sizing issue, an exchange is possible subject to stock availability. Return and reshipping costs are borne by the customer. The customer must contact FLAKE before returning any product to obtain the appropriate returns address.

11. Data Protection (GDPR):

11.1 Personal Data

The information collected is intended for FLAKE and used for order processing and, where applicable, marketing activities. It is never sold; it is only shared with service providers necessary to fulfil orders (payment, delivery, hosting). In accordance with the GDPR and the French Data Protection Act ("Informatique et Libertés"), customers have, in particular, the right to access, rectify and delete their personal data (contact: contact@ski-flake.com).

For more details, please see our Privacy Policy.

11.2 Cookies

The website uses cookies necessary for its proper operation and, subject to your consent, audience measurement cookies. You can change your preferences at any time.

12. Disputes:

These General Terms and Conditions of Sale are governed by French law.

In the event of a dispute, an amicable resolution will be prioritised. Consumer customers may also use a mediator in the city of Nice free of charge. Further information is available at: https://www.nice.fr/le-mediateur/. Failing an amicable resolution, the French courts shall have exclusive jurisdiction.